Complaints & Contact Information

Get in Touch

We welcome your questions, feedback and suggestions. Please use the details below to contact us.

Enquiry typeContact
General enquirieshello@pharmacys.org
Technical support (Platform issues)support@pharmacys.org
Data protection / privacyprivacy@pharmacys.org
Course content queriescourses@pharmacys.org
Billing and paymentsbilling@pharmacys.org
Complaintscomplaints@pharmacys.org

We aim to respond to all emails within 2 working days.

Complaints Procedure

We take all complaints seriously. If you have a complaint about the Platform, course content, or our service:

  1. Submit your complaint by email to complaints@pharmacys.org, including your name, contact details, a description of the issue and any supporting information.
  2. We will acknowledge your complaint within 3 working days.
  3. We will investigate and respond fully within 20 working days. If we need longer, we will let you know.
  4. If you are not satisfied with our response, you may escalate to the appropriate regulatory body depending on the nature of your complaint.

Data Protection Complaints

If your complaint relates to how we handle your personal data, you have the right to complain directly to the Information Commissioner's Office (ICO):

Postal Address

[Address to be confirmed]
Pharmacys.org
England

Registered Platform

For full regulatory details, see our Regulatory Information page.

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